FAQ

 1. What is Bon Air Born?

Bon Air Born is an online e-commerce store that specializes in providing high-quality fashion apparel and accessories for men and women.

 

2. How can I contact Bon Air Born?

You can reach out to us via email at info.bonairborn.com or through our contact form on the website.

 

3. Where is Bon Air Born located?

Bon Air Born operates solely online, so we don't have a physical store.

 

 4. How do I place an order?

To place an order, simply browse through our website, select the items you wish to purchase, add them to your cart, and proceed to checkout. Follow the prompts to enter your shipping and payment information to complete your order.

 

5. What payment methods do you accept?

We accept major credit cards (Visa, MasterCard, American Express) and PayPal for online payments.

 

6. Is it safe to shop on Bon Air Born?

Yes, shopping on Bon Air Born is completely safe. We use industry-standard encryption technology to protect your personal and payment information. Shipping and Delivery

 

7. Where does Bon Air Born ship to?

Currently, we ship worldwide and we are based out of Richmond, Va.

 

8. How much does shipping cost?

Shipping costs vary depending on the destination and the weight of your order. You can see the shipping cost during the checkout process before completing your purchase.

 

9. How long will it take to receive my order?

Delivery times vary depending on your location and the shipping method chosen. Generally, orders are processed within 1-3 business days, and delivery can take anywhere from 5-15 business days.

 

10. What is your return policy?

We offer a 30-day return policy. If you're not satisfied with your purchase, you can return it within 30 days of receipt for a refund or exchange, provided the item is unused and in its original condition.

 

11. How do I initiate a return or exchange?

To initiate a return or exchange, please contact our customer service team at info.bonairborn.com with your order number and reason for return/exchange. We'll guide you through the process.

 

12. Do I have to pay for return shipping?

Return shipping costs are the responsibility of the customer unless the item received is defective or incorrect. Product Information

 

13. Are the products on Bon Air Born authentic?

Yes, all our products are 100% authentic and sourced directly from authorized distributors and manufacturers.

 

14. Do you offer gift wrapping services? Currently, we do not offer gift wrapping services. However, our products are carefully packaged to ensure they arrive in excellent condition.

 

15. Can I cancel or modify my order after it's been placed?

Once an order is placed, it immediately begins processing, so cancellations or modifications may not always be possible. Please contact us as soon as possible if you need to make changes to your